Why Pick This Guy
A transformative journey from finance operations to AI product leadership, demonstrating rapid adaptability and technical excellence across multinational enterprises. My career path has taught me to always seek opportunities for collaboration and to build win-win relationships to overcome obstacles, guided by the belief: “Nach jedem tal kommt wieder ein berg.”
AI Operations Manager -
Leading AI-driven customer service optimization for a global travel technology leader in Trip.com.
- Reduced contact per order rate by half through conversational chatbot and ticket integration
- Achieved over 1.9% lift in key business metrics via LLM-powered multilingual agent
- Fast-tracked with three promotions for exceptional performance and leadership
AI Data Specialist -
Built multilingual and multimodal AI data infrastructure from ground zero to production-ready model under NLU, LLM and AIGC tasks in Transsion Holding AI Lab.
- Expanded to 5 new languages by building annotation team and SOPs from scratch
- Boosted data accuracy from 60% to 90%, producing 120k-entry academic corpus
- Supported voice assistant with over 100,000 daily active sessions through quality improvements
Intelligent Customer Service Operations -
Pioneered AI chatbot implementation in traditional finance, build knowledge base and monitoring key service metric.
- Increased chatbot resolution rate from 60% to 90% as founding member
- Reduced task processing time by 90% through VBA automation and optimized SOPs
- Streamlined Q&A database by 30% while maintaining stable business KPIs
Featured Projects
Below are some of my recent technical projects that showcase my skills in full-stack development, AI integration, and creative problem-solving:
Mandelbrot Tarot System
An interactive tarot card reading system that combines traditional divination with modern technology. Features AI-powered interpretations and personalized readings.
Memory Matching Game
A WeChat mini-program game featuring addictive gameplay with charming octopus characters. Built with modern web technologies for seamless mobile experience.
Monism Trading Bot
An intelligent trading bot built on the Monism agent framework. Features real-time market analysis, automated trading strategies, and Bark notification system.
Agent Market Platform
A comprehensive spec-driven customer service system that combines AI agents, workflow automation, and human-AI collaboration in unified virtual organizations. Features modular agent markets, visual workflow design, and real-time collaboration.
